FAQ

Do I really need an appointment?

Yes, sick and well appointments are scheduled by appointment. Clients may also schedule a drop-off appointment to leave their pet with us if it's easier for their schedules. 


When should I drop my pet off for grooming/appointment/procedure?

Medical drop-offs should arrive anywhere between 7:30-8:30am. Drop-offs for grooming should arrive between 7:30-9:00am. 


When may I pick my pet up?

A staff member will communicate a pick-up time with you. 


What is a technician appointment? 

A technician appointment is performed by our licensed veterinary technicians (LVTs), and there is no examination fee. These appointments are for some vaccines, anal gland expressions, nail trims, soft paw applications, laser treatments, or blood draws that do not require a doctor examination. 


What do I need to do before my pet's surgery? 

We ask that you do not feed your pet after 10 p.m. the night before their procedure. Water is okay. If your pet requires medications, please check with our staff to see the best way to administer them. 


Do I need to do blood work prior to anesthesia? 

Pre-anesthetic blood work is recommended for all pets to keep them safe while under anesthesia. 


Do you board or groom pets? 

We do not board animals. We do offer grooming services. 


Does my dog need heartworm or fecal test annually? 

Yes, this is to ensure that heartworm infections are confirmed and treated in a timely manner. Giving heartworm medication to a positive dog can cause a reaction. Fecal tests are run every year to confirm any gastrointestinal parasites, which can cause health concerns to pets and their owners. 


Do I really need flea/tick and heartworm prevention all year round? 

For heartworm prevention to be the most effective, we recommend clients give medication all year round. Flea and tick prevention is a MUST during warm weather months. It is often required during winters, as it doesn't get cold enough to kill fleas and ticks in our area.


What is the schedule of visits for puppies and kittens?

Generally puppies and kittens visit us four times for vaccines, dewormings, and examinations. Although they may very case to case. 









Contact Us

Send us an email

Location

We’re close to you…so you can stay close to your pet.

Office Hours

Our Regular Schedule

Glen Allen

Monday:

7:30 am-6:30 pm

Tuesday:

7:30 am-7:00 pm

Wednesday:

7:30 am-6:30 pm

Thursday:

7:30 am-7:00 pm

Friday:

7:30 am-6:30 pm

Saturday:

9:00 am-1:00 pm

Sunday:

Closed