Short Pump Animal Hospital

Hospital Policies

You and your pet’s happiness are our number one priority. We would love to schedule an appointment if you feel we are the right fit for you and your furry friend.

Appointment Policy

We see patients by appointment. We also offer a convenient drop-off service. Our staff will attempt to accommodate all requests to the best of our ability. Appointments can be scheduled by phone or through our website. Please arrive 10 minutes prior to your appointment time. When you arrive, we ask that you call to notify us of your arrival, once an exam room is ready, will we come out to get you.

Arrival/Waiting Room Policy

For your protection and the protection of others, all dogs must be on a leash and properly controlled while in our waiting room and exam room. All cats must be in cat carriers or on a leash.

Drop-Off Appointments

Drop-off appointments are available to pet owners whose schedule does not have the flexibility to bring their pet in for an appointment. We ask that they arrive by 8:30 am unless otherwise indicated. For any sick patients you will be called once your pet has been examined to discuss the findings and proposed treatments. We will then call you when your pet is ready for pick up.

After Hours Emergencies

There are several local emergency and urgent care centers. Since COVID many reach capacity and need to temporarily stop seeing new patients. Below is a list of centers in Richmond and the surrounding areas. We recommend calling ahead to ensure that you can be seen before going.

Emergency Veterinarians Richmond & Surrounding Areas

1596 Hockett Road
Manakin Sabot, VA 23103

5918 West Broad Street
Richmond, VA 23230

3312 West Cary Street
Richmond, VA 23221

Partner Veterinary Urgent Care
6506 West Broad St
Richmond, VA 23230

BetterPet Urgent Care
7138 Mechanicsville Turnpike
Mechanicsville, VA 23111

Deer Run
6700 Deer Run Drive
Midlothian, VA 23112

2460 Colony Crossing Place
Midlothian, VA 23112

River Run
1403 Anderson Highway
Powhatan, VA 23139

Greenbrier Animal Emergency
370 Greenbrier Drrive # A2
Charlottesville, VA 22901

1301 Central Park Blvd
Fredericksburg, VA 22401

Medvet Northern Virginia
8614 Centreville Road
Manassas, VA 20110

Veterinary Emergency Service
465 Lee Highway
Verona, VA 24482

Animal Emergency Critical Care
3432 Odd Fellows Road
Lynchburg, VA 24501

Animal Emergency Center
2025 George Washington Memorial Highway
Yorktown, VA 23693

Peninsula Emergency Veterinary Clinic
1120 George Washington Memorial Highway
Yorktown, VA 23693


Bay Beach Emergency
2476 Nimmo Pkwy #101
Virginia Beach, VA 23456

The COVE - Center of Veterinary Expertise
6550 Hampton Roads Parkway #113
Suffolk, VA 23435

ASPCA Poison Control

Pet Help Hotline

Payment Methods

Payments are expected immediately following the appointment. Short Pump Animal Hospital accepts debit and credit cards, including Visa, Mastercard, Discover, and American Express. We also accept cash payments.

If your pet experiences an emergency and there are unexpected expenses, we offer special arrangements through the CareCredit® program. Upon approval of your application for the program, you will be allowed six monthly installments that require no interest for the first six months and no annual fee.

Prescription Refills

Our veterinarians will prescribe you the best medication for your pet. We will provide you with the medicine if it is in stock. For refills, order the medication online for shipment directly to your home or call ahead to schedule a pickup.

Join the Short Pump Animal Hospital Family Today!

Phone: 804-360-0100

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